Privacy Policy

Who this covers

This policy describes how Lu Kyone / MyKiloSell handles information in the Lu Kyone marketplace app and website. Lu Kyone connects senders, travelers/carriers, and Cargo businesses; it is not a courier company.

Information we collect

• Account identifiers and authentication data supplied through Firebase Authentication, including email address, phone number when available, display name, provider identifiers, verification state, and acceptance records.
• Profile information, nickname, profile photo, contact details you enter, account status, ratings, and review totals.
• Sender, Carrier, and Cargo listing information, routes, dates, service areas, photos, and listing contact details.
• User-generated content such as requests, chats, chat photos, comments, replies, reactions, reviews, reports, blocks, and support messages.
• Safety, moderation, promotion, administrator, and audit records needed to operate and protect the marketplace.
• Basic technical information processed by Firebase and Google to provide authentication, database, file storage, hosting, security, and service reliability.

How we use information

We use information to create and secure accounts; show profiles and marketplace listings; enable requests, contact sharing, chats and reviews; provide Cargo and promotional features; respond to support; prevent abuse and fraud; moderate content; investigate reports and disputes; maintain audit integrity; and comply with applicable obligations.

Sharing and processors

Information you publish in a profile or listing is visible to signed-in marketplace users. Contact information is shared with another user only through the app's request and approval flow. Chat and support content is visible to its participants and, where needed, authorized administrators. We use Google Firebase services—including Authentication, Cloud Firestore, Cloud Storage, Cloud Functions, and Hosting—as service providers. Google Sign-In is used when you choose that method. We do not state that Lu Kyone sells personal information.

Photos, contact information, and user content

Only upload content you are permitted to share. Listings, profile photos, Cargo photos, and approved contact details support marketplace matching. Chats, reports, reviews, and moderation evidence may be retained in limited or de-identified form where needed for safety, disputes, fraud prevention, and audit integrity.

Security and retention

Lu Kyone uses authenticated access, Firebase security rules, owner checks, administrator authorization, and trusted backend operations. No system can guarantee absolute security. Active account data is kept while needed to provide the service. When an account is deleted, direct profile and public marketplace data are removed or de-identified as described on the account deletion page.

• Reports and related moderation evidence may be kept for 24 months.
• Shared request history may be kept in de-identified form for 24 months.
• Administrator audit logs may be kept for 24 months.
• Minimal account-deletion operation metadata may be kept for 12 months.
• Reviews may be retained without direct account identity to preserve marketplace integrity, unless removed for policy or legal reasons.
• Copies in service-provider backups expire according to the provider's backup lifecycle and may remain for a limited period after deletion from active systems.

Records may be kept longer where reasonably necessary for an active safety investigation, dispute, fraud prevention, or a legal obligation, and then deleted or de-identified when that need ends.

Your choices and rights

You may edit profile and listing information, remove supported content, block or report users, and request account deletion. Depending on applicable law, you may also request access, correction, deletion, restriction, or objection. We may need to verify that you own the account before acting.

Read the account deletion instructions and data details.

Children and changes

Lu Kyone is not directed to children who cannot lawfully consent to use an online marketplace. We may update this policy as the product or legal requirements change and will publish the revised effective date here.

Contact

For privacy, account deletion, or support requests, email support@lukyone.com. Signed-in users may also use Profile → Contact Admin in the app. We may need to verify account ownership before acting on a request.